CassellsKnight

Refund & Cancellation Policy

Effective date: Oct 7, 2026

This policy covers how to cancel each of our services and what is refundable. It is part of our Terms of Service. The short version: you can leave on short notice, you are never charged beyond your notice period, and money you paid to Google or Meta for ad spend goes to them, not to us.

Managed Ads

  • Managed Ads is billed weekly in advance, starting at $149 per week.
  • You can cancel anytime before your next weekly billing date. Email hello@cassellsknight.com and your service ends at the close of the current billing week. No further weeks are charged.
  • Weeks that have already been billed are not refunded, including the week in which you cancel.
  • If your order includes a free trial, nothing is billed until the trial ends. Cancel before the trial ends and you are not charged.
  • Campaigns are paused at the end of your final billed week. The ad accounts, campaign history and tracking data remain yours.

Full-Service Digital Marketing

  • Full-Service engagements are monthly retainers invoiced in advance, at the amount in your quote.
  • To cancel, send 30 days written notice by email to hello@cassellsknight.com. The notice period is billed at your normal rate and work continues through it.
  • There are no refunds for work already delivered or for retainer periods already billed.
  • Deliverables completed and paid for during the engagement are yours to keep.

Ad spend

Ad spend is paid by you directly to Google, Meta or any other advertising platform through your own payment method. It is separate from our fee, we never collect it and we cannot refund it. Questions about platform charges go to the platform.

Billing errors

If you believe you were charged in error, such as a duplicate charge or a charge after a confirmed cancellation, tell us and we will correct it. Confirmed billing errors are refunded in full to the original payment method.

Disputes

Email us first at hello@cassellsknight.com with the date and amount of the charge in question. We respond within 2 business days and work to resolve it directly. Most issues are settled within a few days.

Changes

If we change this policy, the effective date at the top is updated and active clients are notified by email. Changes do not apply to periods already billed. See also our Terms of Service and Privacy Policy.

Contact

Questions about this policy go to hello@cassellsknight.com or by mail to CassellsKnight LLC, 26787 Agoura Rd Ste E8 #4114, Calabasas, CA 91302.